Providing mortgage credit reports, related services & technology solutions for over 75 years.



Frequently Asked Questions

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Ordering Questions

How do I order a credit report in the Avantus online ordering system?

How do I order through Calyx or Encompass?

How do I reissue a report through Fannie Mae DO/DU?

How do I reissue a report through Freddie Mac LP?

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Customer Service Questions

How do I add a new operator to my account?

How do I add a new StartMyApplication operator to my account?

Why is my Operator ID disabled?

How do I request a rapid update?

What documentation is needed in the rapid update process?

How can I update a tradeline?

How can create a report invoice?

How do I request a non-traditional credit report?

How do I deal with a consumer's frozen credit file?

How do I repull a previously frozen credit file?

How do I reissue tax transcripts to Fannie Mae for Day 1 Certainty?

Can I order a business, Canadian, or international credit report through Avantus?

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Compliance Questions

Fannie Mae LQI: How can I order a credit review before closing?

Adverse Action Notices: What are my FCRA responsibilities to a consumer that experiences an adverse action due to information obtained from their report?

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Credit Scoring Questions

How can Avantus help improve my borrower's credit score?

How do multiple mortgage inquiries in a short time frame impact a potential borrower's FICO® Score?

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Billing Questions

What are Avantus billing terms?

How will I be billed?

Does Avantus offer bundled or all-inclusive pricing?

What types of payment does Avantus accept?

Does Avantus accept my borrower's check or credit card?

Can my account be setup to be paid automatically each month?

Does Avantus offer online billing services?

What is your refund/return policy?

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Consumer Information

How to remove a credit freeze to apply for a mortgage

How are my credit scores determined?

What are my rights under the Fair Credit Reporting Act (FCRA)?

How can I dispute incorrect information on my credit report?

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